Privacy Policy – Jiliganes: Your Data, Our Responsibility

1. Introduction

Welcome to Jiliganes. This Privacy Policy explains how Jiliganes ("we," "us," or "our") collects, processes, stores, and protects the personal information you share with us when you access or use our online gaming platform at jiliganes.best. By registering an account or using any of our services — including live casino games, poker, color game, basketball betting, esports betting, and card games — you acknowledge that you have read and understood this Jiliganes privacy policy.

We are committed to keeping your data safe in line with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. If you have questions or concerns about how we handle your information, please contact us at support@jiliganes.best.

2. Information We Collect

When you sign up for a Jiliganes account or interact with our platform, we may collect the following types of personal information:

• Identity Data: Full name, date of birth, nationality, and government-issued ID details (for KYC/age verification purposes).
• Contact Data: Email address, mobile number, and residential address in the Philippines.
• Account Data: Username, password (stored in encrypted form), account preferences, and gaming history.
• Financial Data: Payment method details such as GCash mobile number, Maya account, BDO/BPI/UnionBank account details (bank transfer via InstaPay/PESONet), GrabPay, Coins.ph, or Visa/Mastercard card details used for deposits and withdrawals. We do not store full card numbers on our servers.
• Technical Data: IP address, browser type, device identifiers, operating system, referral source, and session data collected via cookies and similar tracking technologies.
• Usage Data: Pages visited, games played, time spent, bets placed, and other behavioral data generated during your use of the Jiliganes platform.
• Communications Data: Records of your interactions with our customer support team, including chat logs and emails.

We collect this information directly from you when you register, make a deposit or withdrawal, contact support, or use our games. We also collect some data automatically through cookies and analytics tools when you browse our site.

3. How We Use Your Information

Jiliganes uses your personal data for the following purposes:

• To create and manage your Jiliganes account and verify your identity (KYC compliance).
• To process deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, bank transfers, and card payments.
• To provide and improve our gaming services — from live casino and poker tables to color game rounds and esports betting markets.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities in line with Anti-Money Laundering Act (AMLA) requirements.
• To send you transactional communications like deposit confirmations, withdrawal updates, and account security alerts.
• To send you promotional offers, bonuses, and marketing communications — but only if you have opted in or where permitted by law.
• To carry out responsible gaming measures such as deposit limits, self-exclusion, and session time reminders.
• To comply with legal and regulatory obligations applicable to online gaming operators in the Philippines.
• To improve platform performance, fix bugs, and personalize your experience on Jiliganes.

4. Sharing Your Information

We do not sell your personal data. Full stop. However, in limited circumstances, we may share your information with trusted third parties who help us operate the Jiliganes platform:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, UnionBank, BDO, BPI, and card network providers to facilitate financial transactions.
• Identity Verification Providers: Third-party KYC services that help us verify your age and identity securely.
• Technology Partners: Cloud hosting, content delivery, and cybersecurity providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: Government agencies, law enforcement, and gaming regulators in the Philippines when we are legally required to disclose information.
• Fraud Prevention Services: Partners that help us detect suspicious activity and protect both Jiliganes and our players.

All third-party partners we work with are contractually required to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or any unrelated purpose.

5. Cookies and Tracking Technologies

Like most online platforms, Jiliganes uses cookies and similar technologies to improve your browsing experience and analyze how people use our site. Here is what we use:

• Essential Cookies: Needed for the platform to function properly, including keeping you logged in and maintaining session security.
• Analytics Cookies: Help us understand which pages and games are most popular so we can make Jiliganes better for everyone.
• Preference Cookies: Remember your language settings, display preferences, and other customizations.
• Marketing Cookies: Used to show you relevant promotions and track the effectiveness of our campaigns — only with your consent.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some features of the Jiliganes platform. We encourage you to review your browser's cookie settings and adjust them to your comfort level.

6. Data Retention

We keep your personal data for as long as your Jiliganes account is active and for a reasonable period after it is closed, in order to comply with our legal, tax, and regulatory obligations. Specifically:

• Account and gaming records are retained for a minimum of 5 years after account closure in line with AMLA requirements.
• Financial transaction records are kept for at least 5 years for audit and compliance purposes.
• Customer support communications are retained for up to 3 years after the case is resolved.
• Marketing preference records are updated immediately upon your opt-out request.

Once data is no longer required, we securely delete or anonymize it so it can no longer be associated with you personally.

7. Your Rights Under the Data Privacy Act

As a player on the Jiliganes platform, you have the following rights regarding your personal data under RA 10173:

• Right to be Informed: You have the right to know what data we collect and how we use it — which is exactly what this privacy policy is for.
• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or outdated, you can ask us to correct it.
• Right to Erasure: In certain circumstances, you can request that we delete your personal data — though some data may need to be retained for legal reasons.
• Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to certain types of data processing, including direct marketing.
• Right to Lodge a Complaint: If you believe we have not handled your data properly, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please send your request to support@jiliganes.best. We will respond within 15 business days as required by Philippine law.

8. Minors

Jiliganes is strictly for adults aged 21 years and above (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from individuals below the legal age. If you believe a minor has registered on our platform, please contact us immediately at support@jiliganes.best and we will take prompt action to close the account and delete the associated data.

9. International Data Transfers

Jiliganes primarily stores and processes data within secure infrastructure. In some cases, technical or operational partners may process your data in other jurisdictions. When this happens, we ensure that appropriate safeguards — such as standard contractual clauses and data processing agreements — are in place to protect your information to the same standard as required by Philippine law.

10. Changes to This Privacy Policy

We may update this Jiliganes Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through a notice on our website or via email. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of Jiliganes after any changes means you accept the updated policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how Jiliganes handles your personal data, please reach out to us:

• Email: support@jiliganes.best
• Website: jiliganes.best

We are here to help, kabayan. Your trust means everything to us, and we will always do our best to address your concerns as quickly and transparently as possible.